Custom Aircraft Platforms: Return Policy
Are you experiencing a difficulty with a recent purchase? Did your product arrive damaged? Does your aircraft-specific maintenance platform not quite fit the form of the aircraft for some reason? No matter what your issues may be with your purchase from Custom Aircraft Platforms, our goal is simple: to make things right.
Even when everything goes as expected, unexpected problems can begin to develop after the engineering and design phase has been completed. There might be a problem with the installation of a platform. There might be a quality control issue which has you concerned about meeting government safety standards. This is where our service personnel are standing by to help you right now.
You may choose to contact us through our online contact form or by dialing (727) 388-8398. Because we offer many customized solutions, our return policy is often customized to each specific client. This way everyone is able to receive the individualized service they deserve when the unexpected happens with their purchase. You may be asked to return defective parts, discuss a repair, or be offered a complete return.
Depending on the contract created during the purchasing process, some support services may or may not be available as well. How our custom aircraft platforms are used may also dictate the direction of your individualized return policy.
We understand that it would be nice to have a one-size-fits-all solution. With custom products come custom service issues, which is why we offer a customized return policy. Please feel free to contact us through your preferred method at your convenience before, during, or after your purchase with question you may have or problems you are encountering with your platform and we’ll make sure you receive the answers you need.